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Frequently Asked Questions

Can I modify or cancel my van reservation?

Yes, you can modify or cancel your van reservation, subject to our cancellation policy. We understand that plans may change, so we provide flexibility within certain parameters. Please refer to our terms and conditions or contact our customer support team for more information on modification and cancellation policies.

Yes, the SUVs can be booked for out-city travels with a driver.

Rently’s current fleet offers cars such as Mercedes Benz and Audi in the Luxury category.

No, the Luxury cars are only offered with drivers.

Minimum rental duration of Luxury cars is 10 hours. However, more hours can be added by paying the overtime charges.

The benefits of renting a luxury car with a driver include the convenience and comfort of being chauffeured around without having to worry about driving and parking. It also provides a luxurious and stylish way to travel, especially for special occasions such as weddings or corporate events.

Drivers for luxury car rental companies are typically experienced and licensed professionals with a clean driving record. They are also expected to be knowledgeable about the city they are driving in and provide exceptional customer service.

It is recommended to book a luxury car rental with a driver at least a few weeks in advance, especially during peak travel seasons or for special events.

Rently’s current fleet offers cars such as Mira, Alto, Cultus, WagonR in the budget category.

Renting a van or coaster from Rently is easy! You can either book directly through our website by selecting your desired van category, dates, and location, or you can contact our customer support team who will be happy to assist you with the booking process.

Rently’s current fleet offers 12 seater Vans such as 22 seater Toyota Grand Cabin, Toyota Coaster.

It is recommended to book at least a few days in advance, especially during peak travel seasons or for special events. However, if the car is available, it can be booked an hour before your desired time for any location within the city.

No. At the moment, Rently only offers the option with a driver.

Yes, they can be booked for out-city travels with a driver.

There are no mileage limitations to the vans and coasters and they can be used for long distance travels.

All Standard Sedan Cars come in Automatic transmission.

No. At the moment, Rently only offers the SUV option with a driver.

Rently’s current fleet offers cars such as Toyota LandCruiser, Toyota Prado, Toyota Revo, Toyota Fortuner and Honda BRV in the SUV category.

Yes, you may book any car available on our website, with driver. However, the self-drive option is currently limited to Suzuki Wagon R and Daihatsu Mira.

Yes, Standard cars can be booked for out of city travels with a driver.

We only offer Corolla GLIs on short-rentals at a minimum of 5 hours, with a driver.

Yes, the Standard cars are offered with and without driver, both. However, the self-drive option is only available for within Karachi at the moment.

Rently’s current fleet offers Sedan cars such as Honda Civic, Honda City, Toyota Corolla, Toyota Yaris in the standard category.

No, budget cars are only available for booking within the city.

 

Yes, all the budget cars come with a functioning Air Conditioner.

Yes, all the budget cars come with a functioning Air Conditioner.

Yes, the budget cars are offered with and without driver, both. However, the self-drive option is only available for within Karachi at the moment.

On an average, the 660cc cars have a mileage of 18 to 22 KM/L and the 1000cc cars have a mileage of 14 to 18 KM/L.

It is recommended to book an SUV car rental with a driver at least a few days in advance, especially during peak travel seasons or for special events. However, if the car is available, it can be booked an hour before your desired time for any location within the city.

The car with driver can be rented by anyone above the age of 16. However, in case of self-drive, minimum age for hiring a car is 21 years and your license needs to be at least 1 year old. If you are a resident of Pakistan, you need to have a valid driving license along with NIC. If you are on a tourist visa then you need to have a valid home country license OR an international driving license and valid passport with visa stamp.

Rently will deliver the car to you at your door step.

Yes, you may book any car available on our website, with driver. However, the self-drive option is currently limited to Suzuki Wagon R and Daihatsu Mira.

Collection and Delivery charges in case of Self Drive are PKR 500, covering both.

The car delivery and collection time is from 8:00 am to 11.30pm in case of Self-Drive. However, in case of bookings with driver, we are available 24/7.

We accept cash and bank transfers at the moment.

Yes, in case of the self-drive option, a security deposit is required.

We deliver all over Karachi. Note: The delivery is subject to availability.

In case of Self-Driver option, we cover the small damages from your security deposit. Since all our cars are insured, the bigger damages are covered by the insurance. However, the debt charged by the insurance company shall be paid by the customer. Furthermore, if the car stays at the workshop for repairs / damage caused by the accident, the rent for that period shall also be paid by the customer.

Yes, if you rent a car without driver.

No

The minimum length of rental is three hours for specific car type with drivers. In case of Self Drive, the minimum booking duration is two days.

Customers are responsible for paying for their own fuel consumption. Each car is provided with a level of fuel and customers have to return the vehicle with the same level of fuel as they were given. We also provide an option to the customers, where they can pay for the number of kilometers done by the car at the specified rates for each car category, starting from the point the car leaves the office / Car Owner’s / Driver’s location.

Currently, we are serving customers in Karachi.

The out-city option is available for bookings with driver only.

Yes, the in-city and out-city rates are different and are available on our website.

Refund Refunds will be done only through the Original Mode of Payment which can take up to 7 to 10 working days. Cancellation Free cancellation for 24 or more hours prior to booking date. The cancelation charge would be one day’s booking amount.

Yes, if your car meets our requirements, you may register your car and start making money right away.

No, there is no minimum ride requirement. You get paid for each ride each day.

Yes, depending on the requirements, we do register cars on fixed monthly rentals.

By ‘Per day’, we mean ‘‘10 Hours’’

In case your booking exceeds 10 hours in a day, there is an over time charge of Rs. 200 per hour on budget cars, Rs. 250 per hour on standard vehicles and Rs. 500 per hour on SUVs and Luxury Vehicles.

Any person above the age of 21, holding a valid driving license (licence should be atleast one year old) can rent a car. If you are a Pakistani resident, copy of your license along with your CNIC copy will be required. If you are a tourist, you need to have a valid home country license OR International Driving License and valid Passport with visa stamp.

Currently we are offering the following vehicles on Self Drive • Suzuki Alto (Auto) • Daihatsu Mira (Auto) • Suzuki Wagon R (Auto) • Toyota Yaris (Auto) • Toyota Corolla (Auto) • Honda BRV (Auto)

Rental Payment for the car booked on Self Drive needs to be made in advance i.e. at the time the car is handed over to you.

Yes, a security deposit needs to be paid when you rent a car on Self drive from Rently.

In case of Self-Driver option, the small damages are covered from your security deposit. Since all our cars are insured, the bigger damages are covered by the insurance. However, the debt charged by the insurance company shall be paid by the customer. Furthermore, if the car stays at the workshop for repairs / damage caused by the accident, the rent for that period shall also be paid by the customer.

Customers are responsible for paying for their own fuel consumption. Each car comes with a certain level of fuel and customers have to return the vehicle with the same amount of fuel.

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